Vibrant, team based global company with headquarters in Novato seeking fast paced customer service associate.
Great opportunity to join a company that is contemporary, growing, very team based and employee focused.
Primarily managing inbound calls in this hopping call center, you will provide exceptional customer service for retailers and consumers, meeting the goal of 80% of inbound calls are answered in 20 seconds or less.
- Answer incoming customer telephone calls in a courteous and professional manner.
- Respond to and investigate customer inquiries, concerns, and issues via phone, email, and fax.
- Independently resolve customer support issues and escalate when necessary.
- Document all contacts, actions, and responses within the customer database.
- Maintain working knowledge of products and services.
- Meet service expectations and overall attendance and performance standards.
- Minimum 1 year customer service experience
- Call Center and optical experience a plus
- Strong computer skills with working knowledge of MS Office Suite, Internet browsers and databases.
- Typing speed of 30+ wpm with accurate results and basic math skills and aptitude required.
- Excellent verbal/written communication and interpersonal skills. Bilingual language skills a plus.
- Ability to work well under pressure and diffuse difficult situations in a calm/professional manner.
- Strong organizational, problem solving, and analytical skills.
- Collaborative with ability to work independently and as a part of a team.
Generous benefits including daily company provided lunch!